bd99bet Privacy Policy

01 Information We Collect

When you register an account, use the bd99bet platform, or communicate with our support team, we collect certain categories of personal data. This section describes those categories in full, along with the specific data points collected within each category.

1.1 Registration & Identity Data

When you create a bd99bet account, we collect the information you provide in the registration form, including:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify you meet the minimum age requirement of 18 years)
• Residential address, including city, district, and postal code
• Email address (used as your primary contact and account identifier)
• Mobile phone number (used for account verification and two-factor authentication where applicable)
• Username and encrypted password (passwords are hashed and are never stored in plain text)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) verification obligations, we may request copies of government-issued identification documents, such as your National ID Card (NID), passport, or driving licence, along with proof-of-address documents such as a utility bill or bank statement. These documents are used exclusively for age and identity verification and are stored securely in accordance with applicable data retention rules.

1.3 Financial & Transaction Data

To process deposits and withdrawals, bd99bet collects the following financial data:

• Mobile financial service account numbers for bKash, Nagad, Rocket, and Upay transactions
• Bank account details where bank transfer is the selected payment method (Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported institutions)
• Transaction history, including deposit amounts, withdrawal amounts, dates, and transaction reference numbers
• Wagering history, including game titles, bet amounts, results, and timestamps

1.4 Technical & Usage Data

When you access bd99bet, our servers and analytics systems automatically collect certain technical information, including:

• IP address and approximate geolocation derived from your IP address
• Device type, operating system, browser type, and browser version
• Pages visited, time spent on each page, click-path data, and session duration
• Referring URL (the website or search engine from which you navigated to bd99bet)
• Error logs and crash reports generated during your use of the platform

1.5 Communications Data

When you contact bd99bet support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. These records are used to resolve your query, maintain service quality, and, where required, comply with legal obligations.

02 How We Use Your Data

bd99bet processes your personal data only where we have a lawful basis for doing so. The primary legal bases we rely upon are: (a) the performance of a contract — processing is necessary to provide the Service you have signed up for; (b) compliance with a legal obligation — processing is required to meet our anti-money laundering, age verification, and fraud prevention obligations; and (c) legitimate interests — processing is necessary for our legitimate business interests, provided those interests are not outweighed by your rights and freedoms.

The table below summarises the specific purposes for which we process your personal data:

Marketing Communications

bd99bet may send you promotional emails or platform notifications about bonuses, new games, and seasonal offers — such as promotions around Eid, the BPL cricket season, or IPL — where you have provided your consent to receive such communications. You may withdraw your consent and opt out of marketing communications at any time by updating your account notification preferences or by contacting us at [email protected]. Opting out of marketing communications does not affect your receipt of essential service notifications, such as deposit confirmations, withdrawal updates, and security alerts.

Automated Decision-Making

bd99bet may use automated systems to detect unusual account activity, flag potential fraud, and monitor for patterns consistent with bonus abuse or money laundering. Where such systems produce a decision that significantly affects you — such as the suspension of your account — you have the right to request human review of that decision. Please contact our support team to exercise this right.

03 Data Sharing & Disclosure

bd99bet does not sell, rent, or trade your personal data to third parties for any commercial or marketing purpose. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Service Providers

We engage carefully selected third-party service providers who assist us in operating the bd99bet platform. These providers may process your data on our behalf and are bound by strict data processing agreements that prohibit them from using your data for any purpose other than the services they perform for us. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and supported Bangladeshi banking partners for transaction processing.
• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — these providers may receive session tokens and game result data to deliver game content.
• Identity verification providers: Third-party KYC services that assist in verifying the identity documents you submit.
• Cloud infrastructure providers: Secure server and hosting partners that store platform data on our behalf.
• Analytics providers: Platform analytics services used to measure and improve user experience, operating on anonymised or aggregated data where possible.

Legal & Regulatory Disclosure

bd99bet may disclose your personal data to law enforcement agencies, regulatory authorities, or other third parties where we are required to do so by applicable law, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving bd99bet, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may result from it.

04 Cookies & Tracking Technologies

bd99bet uses cookies and similar tracking technologies — including web beacons and local storage — to operate the platform, remember your preferences, maintain your session, and analyse how the site is used. This section explains the types of cookies we use and how you can manage them.

Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling essential cookies will impair your ability to log in to and use the bd99bet platform. Disabling analytics or functional cookies will not prevent you from accessing the Service but may affect the quality of your experience.

For guidance on managing cookies in your specific browser, please refer to the help section of that browser. Common browsers used by players in Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini — each provides cookie management options within their Settings or Privacy menus.

05 Data Security & Retention

Security Measures

bd99bet implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption at rest for sensitive data fields stored in our databases, including financial account references and KYC document stores
• Role-based access controls ensuring that only authorised bd99bet personnel with a legitimate need can access personal data
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Multi-factor authentication enforced for all bd99bet internal staff systems
• Comprehensive audit logging of all administrative access to personal data records

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bd99bet will notify affected players without undue delay and, where required, will report the breach to the relevant supervisory authority within the timeframe required by applicable law. Our breach response plan includes immediate containment, impact assessment, notification procedures, and remediation measures.

Data Retention

bd99bet retains your personal data for the period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, to meet anti-money laundering record-keeping obligations.
• Financial and transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC verification documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable law.
• Support communications: Retained for up to 3 years from the date of the last communication in a given ticket thread.
• Analytics and usage data: Retained in anonymised or aggregated form indefinitely; identifiable usage data is retained for up to 2 years.

When personal data is no longer required and no legal retention obligation applies, bd99bet will securely delete or anonymise it in accordance with our internal data disposal procedures.

06 Your Privacy Rights

As a player on the bd99bet platform, you hold a number of rights in relation to your personal data. bd99bet is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our Data Support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

07 Third-Party Services & Links

The bd99bet platform integrates content and services provided by licensed third-party game studios and technology partners. While bd99bet takes care to work only with reputable and security-conscious partners, we do not control the data practices of these third parties and are not responsible for their privacy policies.

Game content delivered by providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe is rendered within the bd99bet platform environment. These providers may collect minimal technical data — such as session identifiers — necessary to deliver the game. bd99bet ensures that contracts with all game providers include data protection obligations consistent with this Privacy Policy.

bd99bet's website does not contain links to unaffiliated external websites. If you navigate away from bd99bet through a search engine result or a bookmark and visit an unrelated website, that website's privacy practices are entirely outside bd99bet's control and responsibility.

08 Policy Updates & Contact

Changes to This Policy

bd99bet reserves the right to update or modify this Privacy Policy at any time. When we make material changes — such as introducing new categories of data collection, changing our retention periods, or engaging new categories of third-party processors — we will notify registered players via email and by posting a prominent notice on the platform. The "Last Revised" date at the top of this document will always reflect when the most recent changes were made.

Your continued use of the bd99bet platform following the posting of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any updated terms, you may close your account by contacting our support team.

We encourage all players to review this Privacy Policy periodically, particularly before making any significant account actions such as deposits, withdrawals, or updating personal information.

Children's Privacy

bd99bet is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. 18+ If we become aware that a person under the age of 18 has provided personal data and created an account, we will immediately close the account, delete all associated personal data, and — where required — take steps to return or recover any funds deposited. If you believe a minor has registered on bd99bet, please notify us immediately at [email protected].

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how bd99bet handles your personal data, please contact our support team. We are committed to addressing your privacy concerns promptly and transparently.

Email: [email protected]
Support Hours: 24/7, responses within 10 minutes during peak Bangladesh Standard Time (BST, UTC+6) hours.
Platform: https://bd99bet.app